Giving Every Patient a Voice

    Innovative solutions helping NHS trusts implement the Friends and Family Test and capture Patient Experience Feedback.




    PATIENT EXPERIENCE : Increasing feedback completion rates
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    Capture information in a way that matches your patient profile and accessibility needs.



    Analytical and insight tools help you gain a deeper understanding of your patients.



    Achieve change that makes a lasting difference for your patients and staff.

    CRT Health provide multi-channel, real time feedback solutions, data analysis capability and quality improvement expertise across the health sector.

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    Increase completion rates

    Increase FFT completion rates through good survey design and appropriate capture methods.

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    Real-time results

    Respond to results quickly with automated reports or live dashboards that report information efficiently and accurately.

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    Inclusive solutions

    Kiosks, online, paper, SMS or telephone, improve accessibility with the use of integrated capture solutions.



    ViewPoint kiosk and tablet surveys

    • Responses are uploaded to central point - no manual input required.
    • Cost effective, scalable packages to suit your needs.
    • Target and drill down on data from different locations.
    • Free text answers, multiple choice and rating questions
    • Multi language options.
    • Combine with complimentary capture solutions including paper, online, text and phone.

    Some examples of our work with NHS Trusts



    Fresh approach to quality improvement 

    Feedback used to shape patient focused QI programme

    • Feedback collected pre, during and post ward trial
    • Carried out in collaboration with ward staff
    • Improved ward staff morale & job satisfaction
    Read more

    Giving children a voice

    Interactive feedback survey aimed specifically at young patients

    • Electronic storybook engages with younger patients
    • Rewards users for taking part
    • Helps to shape future child friendly healthcare provision
    Read more

    Making surveys matter

    Breaking down barriers to ensure everyone has the opportunity to make their voice heard.

    • Multi media feedback solution
    • Working with patients to design a survey with meaning
    • Redesign the FFT.
    Read more

    Agile response to patient experience

    Simple to use patient engagement solution delivering consistent levels of feedback data.

    • Uniting 200 teams working across multiple locations
    • Engagement with inpatients & community service users
    • Integrated kiosk and online survey solution

    Read more


    Our work with CRT enables us to really know what our patients and carers think. Beyond the FFT we also gain great insight from patient surveys that are co-designed to provide highly accessible means for patient responses.

    Hayley White

    Patient Experience Officer with Royal Free and Barnet and Chase


    For more information about how we can help you with your Friends and Family Test responses and other Patient Experience data complete your details and we will be in touch.