The options for reporting your feedback – in real-time or reflectively - are virtually limitless. We’ll deliver precisely what you need for self-serve use or manage your data on your behalf.
Bring your feedback data to life with real-time insight available to you in an instant.
Apply your customer feedback to your strategic and tactical decision making with confidence.
Claire Boothroyd, Ward Manager at Mid Yorks NHS trust, commented “Using ViewPoint feedback we could really see how our processes were not fit for us OR our patients… we designed a new model the whole team could get behind…staff have cut out unnecessary duplication of work and by reworking our staff structure we have freed up more time to get to know our patients better.”
Read more about how ViewPoint customers have used their data to enhance service delivery.
Avoid escalation of issues with auto alerts sent to your team should a complaint or concern be reported.
When a problem is raised by a customer an e-mail can be triggered to an appropriate member of staff, giving notice to fix the matter before it escalates.
ViewPoint's unique patented system that filters nonsense responses before they hit your reports.
You’ll be using your customer insight to drive service improvements, so you need to rely on it. That’s why we developed Valid8™ to run a series of 'checks and measures' from the moment someone starts to respond
Valid8™ filters out nonsense responses, giving you the certainty to apply your customer feedback to your strategic and tactical decision making. For example, children messing around or staff trying to manipulate responses on unattended devices can be captured and quarantined automatically by the analysis of our clever human-to-device interface.